《旅游职业英语-读写实务》第二册共八个单元，由三部分组成，第一部分包括第一、二单元，语料选取围绕入境旅游服务岗位工作内容，涵盖了境内地接和入境全陪工作环境；第二部分包括三、四、五单元，语料选材围绕国际旅行社相关工作岗位，比如出入境旅游计调团组、外联客服等；第三部分包括六、七、八单元，语料主要围绕涉外酒店服务相关工作岗位，如境内外酒店客房餐厅、休闲娱乐等。 《旅游职业英语-读写实务》第二册承接第一册，同时为后续课程打基础，选材难度介于英语应用能力考试B级和A级水平之间。阅读部分的选材多以出入境旅游行业工作岗位为主，注重两项功能，即相关旅游知识的拓展及英语语言能力的发展。写作部分均是根据主题，从相关词句入手，再进入段篇，突出岗位核心技能应用。涉外旅游安全常识取材广泛，境内外兼顾，包括景区游览设施安全、海外旅行安全、旅游交通安全、意识形态安全、酒店各类安全等。中国传统技工技艺涉猎了中国结、丝绸、剪纸、风筝、印章、唐三彩、茶文化和泥塑等传统手工特色内容。 《旅游职业英语读写实务》第二册注重时效性、多样性和趣味性及实训设计的对口实用性，以期有效提高学习者在旅游相关岗位所需的英语知识与技能，同时也为后续的读写和口笔译等能力培训奠定扎实的基础。

Front Matter
Chapter One Tour Guide Services
  Unit 1 Domestic Local Travel Guides
   Section I Introduction: Domestic Local Travel Guides
   Section II Intensive Reading: Etiquette of Welcoming and Seeing off Tourists
   Section III Extensive Reading: The American Express and China’s Tourism
   Section IV Writing: Reservation Confirmation Letters
   Section V Career Salon: Baggage Issues
   Section VI Useful Words & Expressions
  Unit 2 Inbound National Guides
   Section I Introduction: Inbound National Guides
   Section II Intensive Reading: The Increasing Tourism of China
   Section III Extensive Reading: How to Handle Clients’ Complaints
   Section IV Writing: Notice
   Section V Career Salon: A Safe Trip Abroad
   Section VI Useful Words & Expressions
Chapter Two Travel Agency Services
  Unit 3 Inbound and Outbound Tour Operators
   Section I Introduction: Inbound and Outbound Tour Operators
   Section II Intensive Reading: Tour Operators
   Section III Extensive Reading: More Descriptions of Tour Operators
   Section IV Writing: Itinerary
   Section V Career Salon: Safety on Public Transportation
   Section VI Useful Words & Expressions
  Unit 4 Inbound and Outbound Tour Groups
   Section I Introduction: Tour Sale Operators
   Section II Intensive Reading: Instructions to Organizing a Tour Group
   Section III Extensive Reading: More Tips for Organizing Tour Groups
   Section IV Writing: Thank-you Letters
   Section V Career Salon: Passport Issues
   Section VI Useful Words & Expressions
  Unit 5 Customer Service
   Section I Introduction: Customer Service Agents
   Section II Intensive Reading: How to Handle Customer Complaints Effectively
   Section III Extensive Reading: Six Rules to Squash a Customer's Complaint
   Section IV Writing: Complaint Reply Letters
   Section V Career Salon: Law Issues
   Section VI Useful Words & Expressions
   Chapter Three Hotel Services
  Unit 6 Hotel Housekeeping
   Section I Introduction: Hotel Housekeepers
   Section II Intensive Reading: Duties and Responsibilities of Hotel Housekeepers
   Section III Extensive Reading: Problems with Hotel Housekeeping
   Section IV Writing: Laundry Forms
   Section V Career Salon: Hotel Security Basics
   Section VI Useful Words & Expressions
  Unit 7 Food and Beverage
   Section I Introduction: Food and Beverage Department
   Section II Intensive Reading: Etiquette of Western Dining and Western Tableware
   Section III Extensive Reading: The Story of Tips
   Section IV Writing: Farewell Speech
   Section V Career Salon: Tips on Food Safety
   Section VI Useful Words & Expressions
  Unit 8 Hotel Recreation
   Section I Introduction: Hotel Recreation Department
   Section II Intensive Reading: Features to Look for in Business Hotels
   Section III Extensive Reading: Future Singapore Hotels
   Section IV Writing: Telephone Messages
   Section V Career Salon: Dealing with Emergency
   Section VI Useful Words & Expressions
  Useful Words & Expressions

“十二五”职业教育国家规划教材