前辅文
Switzerland
  Introduction
  Key Facts
Chapter 01 LAND & PEOPLE
  ? Climate
  ? Geographical Snapshot
  ? Languages
  ? A Brief History
  ? Government
  ? Foreign Policy
  ? The Swiss People Today
  ? Cities
Chapter 02 VALUES & ATTITUDES
  ? Unity Not Uniformity
  ? Responsible Citizens
  ? Social Control
  ? A Self-Policing Society
  ? Klartext (Clarity)
  ? Transparency and Secrecy
  ? Language and Identity
  ? Work Ethic
Chapter 03 CUSTOMS & TRADITIONS
  ? Festivals and Celebrations
  ? Remembering History
  ? Public Holidays
  ? Religious Landscape
Chapter 04 MAKING FRIENDS
  ? Distance and Small Talk
  ? Greetings
  ? Kissing
  ? Doing “Dudsis ”
  ? The Expatriate Community
  ? Attitude Toward Foreigners
  ? Invitations Home
  ? The Apéro
  ? Coffee Culture
  ? Neighborly Behavior
  ? Take the Opportunity
Chapter 05 THE SWISS AT HOME
  ? Heimatort
  ? Living Space
  ? The Laundry Room
  ? Living Conditions
  ? Education
  ? Military Service
  ? Daily Life
  ? Shopping
  ? Working Hours
  ? Residence Permits for Foreigners
  ? Visas
Chapter 06 TIME OUT
  ? Clubs and Associations
  ? Restaurants
  ? Café Society
  ? Retail Therapy
  ? Banking Hours
  ? Art,Music, and Popular Culture
  ? Outdoor Pursuits
Chapter 07 TRAVELING
  ? Where to Stay
  ? Ski Resorts
  ? Driving
  ? Trains
  ? Health
Chapter 08 BUSINESS BRIEFING
  ? The Swiss Economy
  ? Labor Relations
  ? Presentation and Listening Styles
  ? Etiquette and Protocol
  ? Negotiating Style
  ? Teamwork
  ? Decision Making
  ? Promise and Fulfi llment
  ? Management Style
  ? Differences Between Germans and Swiss
  ? Women in the Workplace
Chapter 09 COMMUNICATING
  ? Face-to-Face
  ? Television, Radio, and Electronic Media
  ? Newspapers and Magazines
  ? Services
  ? Conclusion
Appendices
  ? Ski Resorts
  ? Places
  ? People
Exercises