Front Matter
Malaysia
  Introduction
  Key Facts
Chapter 01 LAND & PEOPLE
  ? Geographical Snapshot
  ? Climate
  ? Landscape
  ? The People
  ? A Brief History
  ? Government
  ? Economic Development and Ethnicity
Chapter 02 VALUES & ATTITUDES
  ? A Cultural Potpourri
  ? Family
  ? Conformity and Harmony
  ? Deference and Respect
  ? Consensus
  ? Face
  ? Attitudes to Foreigners
  ? Humor
  ? Flexible Time
  ? Thinking of Others
Chapter 03 RELIGION & FESTIVALS
  ? Malays and Indian Muslims
  ? Chinese
  ? Hindu Indians
  ? Christian Dayaks and Others
  ? Spirits All Around
Chapter 04 MEETING THE MALAYSIANS
  ? Friendship
  ? General Etiquette and Topics to Avoid
  ? Deportment
  ? Dress
  ? Greetings
  ? Forms of Address
  ? Personal and Family Names
Chapter 05 THE MALAYSIANS AT HOME
  ? Housing
  ? Family Life
  ? Daily Routine
  ? Expatriate Living
Chapter 06 TIME OUT
  ? Leisure
  ? The Foreign Community
  ? Eating Out and Table Manners
  ? Shopping for Pleasure
  ? Sightseeing
Chapter 07 TRAVEL, HEALTH, & SAFETY
  ? Walking
  ? Taxis
  ? Buses
  ? Cars and Rentals
  ? Railways
  ? Boats
  ? Air Travel
  ? Health
  ? Safety
Chapter 08 BUSINESS BRIEFING
  ? The Social Context
  ? The Importance of Relationships
  ? Social Interaction
  ? Cards and Credentials
  ? Introductions and Meetings
  ? Gift Giving
  ? Personal Business
  ? The Malays and Business
  ? The Chinese and Business
  ? Beware of “Telling It Like It Is”
  ? Smiles, Nods, and Silences
  ? Women in Business
Chapter 09 COMMUNICATING
  ? The National Language
  ? Malaysian English
  ? Other Languages
  ? Body Language
  ? Means of Communication
  ? Conclusion
Appendices
  ? Places
  ? People
Exercises