本书是酒店管理专业新形态一体化系列教材之一。本书根据饭店业相关职业岗位的实际工作需要，从切实提高饭店服务人员的英语交际能力出发进行构思、设计和编写。本书形式新颖、选材独到、内容丰富、语言规范、针对性强，对高校饭店管理专业学生英语语言交际能力的强化训练具有较高的实用价值。

全书设3 个专题共22 个单元，每个单元包括单元要点、模拟训练、拓展阅读、综合练习4 个部分。书后附有饭店服务英语常用专业词汇。本书配有丰富的音频资源，可以作为预习、学习和复习材料，也可作为听说训练素材。

本书可作为应用型本科院校、高等职业学院、高等专科学校饭店管理专业及相关专业的教学用书，也可供五年制高等职业学校、中等职业学校学生使用，还可以作为饭店从业人员的业务培训教材和参考读物。

前辅文
Workshop One English for Front Office
  Unit 1 Room Reservation
   Part One Key Points for Teaching, Learning & Assessment in the Unit
   Part Two Simulation Training
   Part Three Extended Reading
   Part Four Exercises
  Unit 2 Reception
   Part One Key Points for Teaching, Learning & Assessment in the Unit
   Part Two Simulation Training
   Part Three Extended Reading
   Part Four Exercises
  Unit 3 Bell Service
   Part One Key Points for Teaching, Learning & Assessment in the Unit
   Part Two Simulation Training
   Part Three Extended Reading
   Part Four Exercises
  Unit 4 Executive Floor
   Part One Key Points for Teaching, Learning & Assessment in the Unit
   Part Two Simulation Training
   Part Three Extended Reading
   Part Four Exercises
  Unit 5 Telephone Operator
   Part One Key Points for Teaching, Learning & Assessment in the Unit
   Part Two Simulation Training
   Part Three Extended Reading
   Part Four Exercises
  Unit 6 Information
   Part One Key Points for Teaching, Learning & Assessment in the Unit
   Part Two Simulation Training
   Part Three Extended Reading
   Part Four Exercises
  Unit 7 Complaints
   Part One Key Points for Teaching, Learning & Assessment in the Unit
   Part Two Simulation Training
   Part Three Extended Reading
   Part Four Exercises
  Unit 8 Paying the Bill and Checking out
   Part One Key Points for Teaching, Learning & Assessment in the Unit
   Part Two Simulation Training
   Part Three Extended Reading
   Part Four Exercises
Workshop Two English for Housekeeping Department
  Unit 9 Room Cleaning
   Part One Key Points for Teaching, Learning & Assessment in the Unit
   Part Two Simulation Training
   Part Three Extended Reading
   Part Four Exercises
  Unit 10 Guests’ Requests
   Part One Key Points for Teaching, Learning & Assessment in the Unit
   Part Two Simulation Training
   Part Three Extended Reading
   Part Four Exercises
  Unit 11 Laundry and Valet Service
   Part One Key Points for Teaching, Learning & Assessment in the Unit
   Part Two Simulation Training
   Part Three Extended Reading
   Part Four Exercises
  Unit 12 Room Service
   Part One Key Points for Teaching, Learning & Assessment in the Unit
   Part Two Simulation Training
   Part Three Extended Reading
   Part Four Exercises
  Unit 13 Lost and Found
   Part One Key Points for Teaching, Learning & Assessment in the Unit
   Part Two Simulation Training
   Part Three Extended Reading
   Part Four Exercises
  Unit 14 Problems and Maintenance
   Part One Key Points for Teaching, Learning & Assessment in the Unit
   Part Two Simulation Training
   Part Three Extended Reading
   Part Four Exercises
  Unit 15 Health Club
   Part One Key Points for Teaching, Learning & Assessment in the Unit
   Part Two Simulation Training
   Part Three Extended Reading
   Part Four Exercises
Workshop Three English for Food and Beverage Department
  Unit 16 Table Reservation
   Part One Key Points for Teaching, Learning & Assessment in the Unit
   Part Two Simulation Training
   Part Three Extended Reading
   Part Four Exercises
  Unit 17 Receiving Diners
   Part One Key Points for Teaching, Learning & Assessment in the Unit
   Part Two Simulation Training
   Part Three Extended Reading
   Part Four Exercises
  Unit 18 Chinese Food Restaurant
   Part One Key Points for Teaching, Learning & Assessment in the Unit
   Part Two Simulation Training
   Part Three Extended Reading
   Part Four Exercises
  Unit 19 Western Food Restaurant
   Part One Key Points for Teaching, Learning & Assessment in the Unit
   Part Two Simulation Training
   Part Three Extended Reading
   Part Four Exercises
  Unit 20 Buffet and Coffee Shop
   Part One Key Points for Teaching, Learning & Assessment in the Unit
   Part Two Simulation Training
   Part Three Extended Reading
   Part Four Exercises
  Unit 21 Complaints and Payment
   Part One Key Points for Teaching, Learning & Assessment in the Unit
   Part Two Simulation Training
   Part Three Extended Reading
   Part Four Exercises
  Unit 22 Beverage Service
   Part One Key Points for Teaching, Learning & Assessment in the Unit
   Part Two Simulation Training
   Part Three Extended Reading
   Part Four Exercises
Appendix Commonly Used Words and Terms in Hotels
References

“十二五”职业教育国家规划教材