前辅文
Part One Essentials of Business Correspondence
Chapter 1 Business Writing Basics
Introduction
Section 1: Significance of Business Writing
Section 2: Instructions of Business Writing
Exercises
Extra Reading
Chapter 2 Guidelines of Business Correspondence
Introduction
Section 1: Forms of Business Correspondence
Section 2: Principles for Business Correspondence Writing
Exercises
Extra Reading
Chapter 3 Organizing Business Correspondence
Introduction
Section 1: Business Letter
Section 2: Business Email
Exercises
Extra Reading
Part Two Routine Business Transactions Correspondence
Chapter 4 Get and Keep Trade Relations
Introduction
Section 1: Establishing Trade Relations
Section 2: Keeping Trade Relations
Section 3: Satisfying Your Customers
Useful Reference Expressions
Exercises
Extra Reading
Chapter 5 Request Letters and Replies
Introduction
Section 1: Credit Requests
Section 2: Replies to Credit Requests
Section 3: Inquiries
Section 4: Inquiry Replies
Useful Reference Expressions
Exercises
Extra Reading
Chapter 6 Negotiate for Profit
Introduction
Section 1: Offers and Quotations
Section 2: Counteroffer
Section 3: Order and Order Acknowledgment
Useful Reference Expressions
Exercises
Extra Reading
Chapter 7 Complaints, Claims and Adjustment
Introduction
Section 1: Complaints
Section 2: Claims
Section 3: Adjustments
Useful Reference Expressions
Exercises
Extra Reading
Part Three Contract-related Correspondence
Chapter 8 Shipment-related Correspondence
Introduction
Section 1: Packing
Section 2: Shipment
Section 3: Insurance
Useful Reference Expressions
Exercises
Extra Reading
Chapter 9 Payment-related Correspondence
Introduction
Section 1: Remittance
Section 2: Letter of Credit
Section 3: Collection
Useful Reference Expressions
Exercises
Extra Reading
Part Four Other Business Correspondence
Chapter 10 Social Business Correspondence
Introduction
Section 1: Thank-you Letters
Section 2: Congratulation Letters
Section 3: Sympathy Letters
Section 4: Invitation Letters
Useful Reference Expressions
Exercises
Extra Reading
Chapter 11 Employment Correspondence
Introduction
Section 1: Application Letters
Section 2: Follow-up Letters
Section 3: Testimonials
Section 4: Resignation Letters
Useful Reference Expressions
Exercises
Extra Reading
Appendix Words and Expressions
